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Troubleshooting
FTB-500 315
Contacting the Technical Support Group
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact
EXFO at one of the following numbers. The Technical Support Group is
available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m.
(Eastern Time in North America).
For detailed information about technical support, and for a list of other
worldwide locations, visit the EXFO Web site at www.exfo.com.
If you have comments or suggestions about this user documentation, you
can send them to customer[email protected].
To accelerate the process, please have information such as the name and
the serial number (see the product identification label), as well as a
description of your problem, close at hand.
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Fax: 1 418 683-9224
support@exfo.com
- User Guide 1
- Contents 3
- FTB-500 v 5
- FTB-500 vii 7
- Certification Information 8
- 1 Introducing the FTB-500 9
- Main Features 10
- Introducing the FTB-500 11
- LED Indicators Description 16
- FTB-500 9 17
- 10 FTB-500 18
- LED Status Meaning 18
- Function Buttons Description 19
- Power Sources 20
- 2 Safety Information 23
- 16 FTB-500 24
- Symbol Meaning 24
- Laser Safety Information 25
- Electrical Safety Information 26
- FTB-500 19 27
- Grounding Your Unit 31
- 24 FTB-500 32
- 26 FTB-500 34
- 28 FTB-500 36
- FTB-500 29 37
- 30 FTB-500 38
- FTB-500 31 39
- Turning On Your Unit 40
- Turning Off Your Unit 40
- 3. Tap Hardware and Sound 42
- 36 FTB-500 44
- FTB-500 39 47
- Accessing and Exiting ToolBox 48
- Starting Module Applications 49
- Working with Windows 8.1 Pro 50
- 44 FTB-500 52
- your unit 53
- a USB memory key 53
- 46 FTB-500 54
- FTB-500 47 55
- 48 FTB-500 56
- FTB-500 49 57
- 50 FTB-500 58
- 52 FTB-500 60
- Activating Software Options 60
- 54 FTB-500 62
- To secure your unit: 65
- 58 FTB-500 66
- Device Details 66
- 60 FTB-500 68
- 4. Tap Hardware and Sound 69
- 62 FTB-500 70
- 4 Setting Up Your FTB-500 71
- 64 FTB-500 72
- 6. Select the Recording tab 74
- FTB-500 67 75
- 68 FTB-500 76
- Recalibrating the Touchscreen 79
- 72 FTB-500 80
- FTB-500 73 81
- 4. Tap Pen and Touch 82
- FTB-500 75 83
- 78 FTB-500 86
- FTB-500 79 87
- FTB-500 81 89
- 82 FTB-500 90
- Configuring Network Printers 91
- 4. Tap Add a printer 92
- FTB-500 85 93
- 5. Tap Options 95
- FTB-500 89 97
- 90 FTB-500 98
- Setting Up Your FTB-500 100
- 5. Tap Add a language 100
- 10. Tap Options 101
- Setting Date and Time Formats 102
- 96 FTB-500 104
- Power Plan Characteristics 105
- 98 FTB-500 106
- 5. Close the window 107
- To create a power plan: 108
- 2. Tap Control Panel 108
- 8. Tap Create 110
- 104 FTB-500 112
- FTB-500 105 113
- 8. Close the window 114
- Setting ToolBox Behavior 115
- 108 FTB-500 116
- FTB-500 109 117
- 110 FTB-500 118
- FTB-500 111 119
- Setting Other Parameters 120
- 5Working with Your Unit 121
- Viewing PDF Files 122
- Taking Screen Captures 123
- 116 FTB-500 124
- Browsing the Web 125
- IMPORTANT 126
- FTB-500 119 127
- FTB-500 121 129
- FTB-500 123 131
- Managing Favorites 132
- 126 FTB-500 134
- Working with Your Unit 135
- To work with Favorites: 135
- 2. Tap Favorites Management 136
- 3. Tap Export 136
- 5. Tap Save 137
- 3. Tap Import 138
- 5. Tap Open 139
- Using the Calculator 140
- Using the Text Editor 140
- Accessing Other Tools 141
- Power Meter and VFL 143
- 136 FTB-500 144
- FTB-500 137 145
- FTB-500 139 147
- 8 Managing Data 149
- 142 FTB-500 150
- 144 FTB-500 152
- FTB-500 145 153
- 146 FTB-500 154
- FTB-500 147 155
- 148 FTB-500 156
- Managing Data 157
- 150 FTB-500 158
- FTB-500 151 159
- 152 FTB-500 160
- 3b. Tap Control Panel 162
- 3c. Tap Hardware and Sound 162
- FTB-500 155 163
- 156 FTB-500 164
- 158 FTB-500 166
- 3. Tap Control Panel 167
- 4. Tap System and Security 167
- FTB-500 161 169
- 3. Tap Network 172
- 4. Tap Connections 172
- FTB-500 165 173
- 3. Tap Network and Internet 174
- 168 FTB-500 176
- 4. Tap Administrative Tools 177
- Characteristic 179
- Remote Desktop 179
- Connection 179
- TightVNC Client 179
- Working with Remote Desktop 180
- Accessing Your Unit Remotely 185
- 4. Tap Select Users 185
- 180 FTB-500 188
- Working With TightVNC 190
- 184 FTB-500 192
- 186 FTB-500 194
- 188 FTB-500 196
- Firewall 197
- 10 Preparing for Automation 201
- FTB-500 195 203
- Ethernet port 203
- Preparing for Automation 204
- FTB-500 197 205
- 198 FTB-500 206
- PACKed 206
- FTB-500 199 207
- 200 FTB-500 208
- For RS-232 209
- For TCP/IP 209
- 202 FTB-500 210
- register callback events 211
- 204 FTB-500 212
- 10. Tap OK 214
- 208 FTB-500 216
- To add a user explicitly: 217
- 5. Tap OK 218
- FTB-500 211 219
- 212 FTB-500 220
- FTB-500 213 221
- 214 FTB-500 222
- FTB-500 217 225
- 218 FTB-500 226
- 220 FTB-500 228
- FTB-500 221 229
- 222 FTB-500 230
- FTB-500 223 231
- 224 FTB-500 232
- FTB-500 225 233
- 226 FTB-500 234
- 228 FTB-500 236
- FTB-500 229 237
- Tap Shut Down Module 238
- 11 Using FTB Products in an 239
- Automated Test Environment 239
- ESR and ESE 240
- STB and SRE 241
- FTB-500 235 243
- SCPI Command Structure 244
- Item Meaning 245
- 238 FTB-500 246
- Consulting Data Types 247
- Writing Remote Control Code 248
- FTB-500 241 249
- Error Message Format 250
- Working with EXFO COM Objects 251
- FTB-500 245 253
- 246 FTB-500 254
- 248 FTB-500 256
- FTB-500 249 257
- Instrument driver VI 257
- Building and Using Custom VIs 259
- 252 FTB-500 260
- 3. Select EXFO IQS Base 262
- 256 FTB-500 264
- Monitoring Remote Commands 266
- 260 FTB-500 268
- 12 Maintenance 271
- Cleaning VFL-Type Connectors 273
- Cleaning the Touchscreen 274
- Recharging the Batteries 275
- Replacing Batteries 278
- 272 FTB-500 280
- Four-slot model 280
- Maintenance 281
- Viewing Battery Status 284
- Recalibrating the Batteries 286
- 280 FTB-500 288
- FTB-500 281 289
- 282 FTB-500 290
- 284 FTB-500 292
- 286 FTB-500 294
- Managing Windows Updates 295
- FTB-500 289 297
- Fuse holder 297
- Recalibrating the Unit 298
- Recycling and Disposal 299
- 13 Troubleshooting 301
- FTB-500 295 303
- 296 FTB-500 304
- Solving Common Problems 304
- FTB-500 297 305
- 298 FTB-500 306
- Use the battery 306
- Batteries may be worn 306
- Troubleshooting 310
- 6. Tap Recovery 311
- 9c. Tap Browse 314
- 308 FTB-500 316
- 4. Tap Recovery 317
- WIM file, an then tap Next 319
- 10. Tap Browse 319
- 312 FTB-500 320
- 18. Tap Restart 321
- 314 FTB-500 322
- FTB-500 315 323
- Viewing System Information 324
- 318 FTB-500 326
- FTB-500 319 327
- 320 FTB-500 328
- Transportation 330
- 14 Warranty 331
- Service and Repairs 333
- 326 FTB-500 334
- A Technical Specifications 335
- Technical Specifications 336
- BData Types 337
- <wsp> NL END^ 338
- FTB-500 331 339
- 332 FTB-500 340
- Data Types 341
- 334 FTB-500 342
- <STRING PROGRAM DATA> 342
- FTB-500 335 343
- <wsp> 344
- <suf f ix unit> 344
- <digit > 344
- <digit> 344
- Name Value Mnemonic 345
- 338 FTB-500 346
- Reference Unit Suffix Unit 346
- FTB-500 339 347
- <digit> <digit> 348
- 342 FTB-500 350
- ">" 353
- 346 FTB-500 354
- <8-bit data 355
- <RESPONSE MESSAGE 355
- TERMINATOR> 355
- 348 FTB-500 356
- FTB-500 349 357
- 488.2 on page 339 358
- C IEEE 488.2 and Specific 359
- Command Reference 359
- IEEE 488.2 Required Commands 360
- 354 FTB-500 362
- Bit Weight Meaning 362
- 356 FTB-500 364
- 358 FTB-500 366
- 360 FTB-500 368
- 362 FTB-500 370
- 364 FTB-500 372
- 366 FTB-500 374
- 368 FTB-500 376
- 370 FTB-500 378
- 372 FTB-500 380
- Specific Commands 381
- :FORMat[:DATA] 382
- :FORMat[:DATA]? 383
- :INSTrument:CATalog? 385
- :INSTrument:CATalog:FULL? 386
- :SYSTem:DATE 387
- :SYSTem:DATE? 389
- :SYSTem:ERRor[:NEXT]? 391
- :SYSTem:TIME 393
- :SYSTem:TIME? 395
- :SYSTem:VERSion? 397
- D SCPI-Based Errors 399
- 392 FTB-500 400
- Description Probable Cause 400
- 394 FTB-500 402
- 396 FTB-500 404
- 398 FTB-500 406
- 400 FTB-500 408
- 402 FTB-500 410
- 404 FTB-500 412
- E COM Properties and Events 415
- COM Properties and Events 416
- Properties 417
- ReadBinary 420
- Initialize 421
- DeviceClear 422
- RemoteState 422
- LockoutState 423
- StatusByte 423
- RequestService 424
- ReturnToLocal 424
- F Communicating Through 425
- TCP/IP over Telnet 425
- Features 426
- Activating TCP/IP over Telnet 427
- 420 FTB-500 428
- FTB-500 421 429
- 422 FTB-500 430
- FTB-500 423 431
- 424 FTB-500 432
- FTB-500 425 433
- Releasing Modules 434
- Protocol 435
- BEGIN and END 436
- CLEAR LOGS 437
- CLOSE LINS 438
- CONNECT LINS 439
- KILL LINS 440
- STATUS CLIENT 441
- STATUS CONNECTION 441
- STATUS MODULE 442
- WHO M I? 442
- FTB-500 435 443
- FTB-500 437 445
- FTB-500 439 447
- FTB-500 441 449
- ₼⦌␂ℝ☀⹂䓸德棟Ⓟ䤓屓⸩ 451
- MARKING REQUIREMENTS 452
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